General Terms and Conditions


The Hive Honey Shop™ business hours are Monday to Friday : 10am-5pm 


These terms and conditions will apply to all transactions placed online with The Hive Honey Shop Ltd. Please read the terms and conditions carefully before placing any order. You confirm that, by placing an order with us The Hive Honey Shop Ltd you are agreeing to accept our Terms and Conditions. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.


Delivery Terms

We deliver direct to your door!

We aim to dispatch your order promptly approx. 3-5 working days from receipt of your order by Courier, Royal Mail Recorded Post -Sign For or Parcelforce Worldwide depending on the circumstances. Please consider this before ordering allowing plenty of time. If you do have any special delivery requests you must telephone The Hive Honey Shop and one of our members of staff will be happy to help.


Postage and Packing – You may order as many products as you like and pay only one Royal Mail delivery charge of £3.95 per single UK Mainland address. Note: WE DO NOT SHIP OUTSIDE THE UK.

NOTE– If the addressee is not in at the time of delivery, a card will be left and the addressee will need to make their own arrangements within 6 days to pick up the parcel from the indicated depot. After that time the parcel will be returned to The Hive Honey Shop. If the addressee/client wishes for the parcel to be resent, they lose the original postage fee and must pay the new postal return charge of £5.95, or The Hive Honey Shop can issue a full refund less the return charge of £3.95 P&P and our payment processing fee of £1.50. By entering into this contract of terms and conditions you agree that The Hive Honey Shop will not be held responsible for any delays due to postal strikes, industrial actions, virus pandemics  or internal postal delays which are out of our control. Should any part of your order be unavailable we will email you to let you know the position or subsitute to the nearest. Please note we make many hand-made items listed on this site and the packaging may vary slightly to the photos on the website. If for any reason, you have not received delivery within 11 working days, please contact our Customer Care number on +44(0) 20 7924 6233 Monday-Friday 10am-5pm. A trained member of staff will deal with your call.


Lost, Damaged or Returned Items

If a claim for damaged delivery is to be made, this will require the Customer to substantiate a claim by providing any relevant information about the consignment to The Hive Honey Shop within 48 hours of receipt. The recipient may be asked to confirm that the item delivered damaged with photos sent to The Hive Honey Shop via email to review.  A claim can only be processed further if the recipient replies in writing to The Hive Honey Shop™ and if applicable to Royal Mail or Parcelforce Worldwide. Parcelforce Worldwide may write directly to the recipient, who must reply to this correspondence within 10 days or the claim will be voided. All claims must be received within 2 days of posting date or no refund/redelivery will be entertained. The Hive Honey Shop may make such investigations as it deems necessary to satisfy itself of the validity of any claim. All items sent are Tracked  Sign For and we reserve the right to investigate claims procedures before considering refunds.

If a claim for lost delivery is to be made, this will require the Customer to allow 11 working days from the date of delivery before The Hive Honey Shop can offer a redelivery or full refund. The Customer is required to substantiate a claim by providing any relevant information about the consignment to The Hive Honey Shop after 11 working days and no later than 30 working days.  A claim can only be processed further if the recipient replies in writing to The Hive Honey Shop™ and if applicable to Royal Mail or Parcelforce Worldwide. Parcelforce Worldwide may write directly to the recipient, who must reply to this correspondence within 10 days or the claim will be voided. The Hive Honey Shop may make such investigations as it deems necessary to satisfy itself of the validity of any claim. All items are sent are Tracked -Sign For and we reserve the right to investigate claims procedures before considering refunds.


RETURN/REFUND/EXCHANGE POLICY: No refunds or exchange will be considered on food items. We do not offer a sale or return or a refund policy on unwanted items, however The Hive may consider any claim based on its merit. Therefore buyers must contact The Hive Honey Shop before sending any item back, otherwise a charge of £10 admin will be payable. If the returned item/items are requested to be returned to the buyer, a further charge of £9.95 P&P will be required from the buyer. Any item/items accepted back by The Hive Honey Shop will incur a restocking admin fee of 30% of the order value. Returned postage cost will be at the expense of the buyer and is not covered by The Hive Honey Shops return policy. No claim for non-delivery or loss will be valid after 30 days from the date of sale. These Conditions will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matters arising under or in connection with this agreement.


Online Orders
We are delighted to accept online order transactions via a secure server using a valid debit or credit card. Customers may also pay using PayPal. All credit / debit card transactions are subject to validation checks as authorised by the card issuer. No card information is seen by us, rather it is encrypted and by our payment service provider PayPal.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder, sending to the registered cardholders address only. We do not take orders over the phone or allow items to be picked up.


Products, prices and content
Whilst every endeavour has been made to ensure the photos and colours presented on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary. Product descriptions, prices and specifications are checked to the best of our ability, and whilst every endeavour has been made to make them accurate, no responsibility will be accepted for omissions and errors. All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.We reserve the right to make changes to the products. We may change the product(s) to reflect changes in applicable laws and regulatory requirements; and to carry out minor technical adjustments and improvements. These changes will not affect your use of the product. Any particulars displayed on our web site(s) or other printed matter by us is not regarded to be authoritative or certified as the best practice and is only regarded to be useful supportive advice to other certified codes of practice. All information on our Website is updated as regularly as possible.We reserve the right to alter our prices and specifications without notice.
Credit cards and our security
The Hive Honey Shop take major credit and debit cards such as Visa, Mastercard, Delta and Switch through our payment service provider PayPal. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls by PayPal. The Hive Honey Shop Ltd do not hold or store your card details. We use secure socket layer (SSL) technology to ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the url bar at the top of your screen. If you have any questions about security at our Website, you can send an email to:
Ownership of goods
All items supplied to the customer remain the property of The Hive Honey Shop Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
Design, Copyright and Intellectual Property
The trade marks, logos, and service marks presented on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of The Hive Honey Shop Ltd and are protected by UK and international trade mark laws. All graphics, text, photographic images, packaging, designs and patterns on all The Hive Honey Shop products are protected by UK and international copyright, design rights, trade mark rights and other intellectual property rights, which are owned by The Hive Honey Shop Ltd.
All content available on the Website, including, but not limited to, text, images, graphics, logos, video and audio clips, button icons, data compilations, and software, and the sum compilation thereof (the “Content”) is the property of The Hive Honey Shop Ltd and is protected by UK and international copyright laws.
Ownership of Rights

All rights, including copyright, on this Website are owned by or licensed to The Hive Honey Shop Ltd. Any use of this Website or its contents, including storing, reproducing or copying it in part or whole is prohibited other than for your own personal, non-commercial use without our permission. You may not delete, reconstruct, vary, issue, transmit or post anything on this Website for any purpose. Reproduction is uncompromising absolute by permission only.

Social Media
By using this Website and tagging #hivehoneyshop and sharing your Photos with us you grant to The Hive Honey Shop Ltd a royalty-free, perpetual, worldwide licence to use your Instagram handle and/or your fancy Instagram photograph(s) that you’ve tagged with the hashtag #thehivehoneyshop  #hivehoneyshopor #hayfeguard (the “Photos”) on and/or on any of The Hive Honey Shop social media platforms including but not limited to Instagram, Facebook and Twitter for marketing and/or to use in advertising.You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) The hive Honey Shop’s use of your Instagram handle and/or photos will not violate the rights of any third party or any law;

The Hive Honey Shop may decide to use your images and reserve the right to reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever. You hereby release and discharge The Hive Honey Shop Ltd from all and any obligation to pay you for any use of your photos and any of the intellectual property rights contained therein in connection with the uses described above.

Lastly, you hereby release, discharge and agree to hold The Hive Honey Shop Ltd and any person acting on The Hive Honey Shop Ltd behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

Our Website may contain links to or from other Websites. Please be aware that we are not responsible for the privacy practices of other Websites. This Privacy Policy applies only to the information we collect on this Website. We recommend you to read the privacy policies of other Websites you link to from our Website or otherwise visit.
Our Privacy Approach
The Hive Honey Shop Ltd are diligent to protect and respect your privacy and the security of your personal information. We do not use any information for marketing by 3rd parties or sell your information.
Our Responsibility
The Hive Honey Shop Ltd cannot be held responsible for any disruptions to our services that are beyond our reasonable control. We will do everything in our power to correct any disruption to our service to make it right.We make every effort to be as accurate as possible when describing products on the Website; however, to the degree granted by applicable law, we do not proclaim that product colours, descriptions or other content available on the Website are complete, accurate, definitive, current or error-free. The Hive Honey Shop Ltd cannot be held liable for slight differences in products supplied
Comments or Complaints
If you wish to comment or complain about any detail of your interchange with us please write to: The Hive Honey Shop Ltd, Bee Heaven Farm, Chipstead Lane, Tadworth Surrey, KT20 6RH; or call us on: 02079246233 or email us at: We will reply within ten working days of receipt.


We may occasionally carry out safeguard checks and have the right to reject access to our Website should we regard it necessary.

Compliance with laws
The Website may be used in a lawful manner and only for lawful purposes. You agree to comply with all material and permitted laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use within reason attempts to corroborate the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” and “as seen” basis without any allegation or endorsement made and we make no guarantees of any kind, whether express or implied, in relation to the Website, or any transaction that may be executed on or through the Website including but not limited to, implied security, compatibility, warranties of non-infringement, accuracy, conditions of completeness or any suggested warranty arising from course of usage or dealing or trade.
We make no claim or promise that the Website will meet your wants, desires or needs or will be prompt, uninterrupted or free from errors, that errors will be corrected, or that the site or the server that makes it available are free of bugs, viruses or represents the full authenticity, functionality, exactness, perfection, reliability of the Website. We will not be liable, or accountable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

** any loss of reputation  or goodwill or;
** any economic losses (including without limitation loss of business, profits, revenues, contracts, or anticipated savings); or
** any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be done in writing and signed by both parties. In this way, we can avoid any problems surrounding what The Hive Honey Shop Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions.Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Registered Company Address: NOT OPEN TO PUBLIC
The Hive Honey Shop Ltd
Bee Heaven Farm Tadworth Surrey KT20 6RH UK
Vat Registration Number 744 3395 22