General Conditions

Come visit our shop in London

See the full range of hand-made products up close and personal!

Most days you can watch us making up fresh products right before your eyes. Don’t miss our seasonal 6ft glass wall of of live honeybees. Watch 20,000 live honeybees going about their business collecting fresh honey for us.

Remember that we are real beekeepers and honey farmers. We do get calls to rescue wild swarms of honeybees and have to close the shop at short notice.

Before travelling to the shop we advise you call just to confirm we are here. We don’t want you to have a wasted trip.
 
Our normal shop opening hours are:
Mon-Sat : 10am-5pm (closed lunch break between 1-2pm)
Weds.: 10am-2pm
Sun. : Closed

Hope to see you soon!
The Hive Honey Shop

 

Delivery Terms

We deliver direct to your door!

We are obliged by law to state that you must allow 20 days for delivery. In practice, we aim to dispatch your order from our shop promptly approx. 3-5 working days from receipt of your order by Courier, Royal Mail Recorded Post -Sign For or Parcelforce Worldwide depending on the circumstances. Please consider this before ordering allowing plenty of time. If you do have any special delivery requests you must telephone The Hive Honey Shop and one of our members of staff will be happy to help.

 

Postage and Packing – you may order as many products as you like and pay only one delivery charge of 5.95 per single UK Mainland address. Highlands, Ireland, Channel Islands and International Deliveries, must phone/email first to confirm delivery price before ordering. Note: WE DO NOT SHIP OUTSIDE THE UK.

NOTE– If the addressee is not in at the time of delivery, a card will be left and the addressee will need to make their own arrangements within 6 days to pick up the parcel from the indicated depot. After that time the parcel will be returned to The Hive Honey Shop. If the addressee/client wishes for the parcel to be resent, they must pay any postal return charge and an additional 5.95, or The Hive Honey Shop can issue a full refundless the return charge and the 5.95 P&P paid. By entering into this contract of terms and conditions you agree that The Hive Honey Shop will not be held responsible for any delays due to postal strikes, industrial actions or internal postal delays which are out of our control.
Should any part of your order be unavailable we will telephone you to let you know the position or subsitute to the nearest. Please note we make many hand-made items listed on this site and the packaging may vary slightly to the photos on the website. If for any reason, you have not received delivery within 21 days, contact our Customer Care number on +44(0) 20 7924 6233 Monday-Friday 10am-5pm. A trained member of staff will deal with your call.

 

Lost, Damaged or Returned Items

If claims for loss or damaged deliveries are made, this will require the Customer to substantiate a claim by providing any relevant information about the consignment to The Hive Honey Shop within 48 hours of receipt. The recipient may be asked to affirm that the item was not delivered and its value (if known). A claim can only be processed further if the recipient replies in writing to The Hive Honey Shop and if applicable to Parcelforce Worldwide. Parcelforce Worldwide may write directly to the recipient, who must reply to this correspondence within 21 days or the claim will be voided. All claims must be received within 30 days of posting date or no refund/redelivery will be entertained. The Hive Honey Shop may make such investigations as it deems necessary to satisfy itself of the validity of any claim. All items sent are tracked and we reserve the right to investigate claims procedures before issuing any refunds. No refunds will be considered on food items that have been opened or not in a sealed saleable condition. Returned postage cost will be at the expense of the buyer and is not covered by The Hive Honey Shops return policy. These Conditions will be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matters arising under or in connection with this agreement.

 

Registered Company Address:
The Hive Honey Shop Ltd
93 Northcote Road London SW11 6PL
Vat Registration Number 744 3395 22